Privacy, terms and payment policies.

01

Privacy notice

Information we may collect

Depending on how you use the website, Vicani may collect your name, email address, telephone number, service enquiry, payment reference, payment status, transaction identifier, membership plan, account identifier and access dates. Technical records required for security and service delivery may also be processed. Vicani may also record minimal first-party conversion information such as the page, service division, action type and time when a visitor chooses a contact or enquiry action. When a Vicani campaign link contains explicit attribution tags, its source, medium, campaign name and landing page may be recorded with that action.

Contact and advertiser forms on this website prepare a message in your browser and open WhatsApp; their names, contact details and message fields are not submitted to a Vicani website database before you choose to send them. No form-field content is included in Vicani's conversion records. WhatsApp then processes the message under its own terms.

Vicani also maintains an owner-restricted business-development pipeline for organisation contact routes, proposal status, service offers, campaign links, correspondence references, follow-up dates and internal notes. These operational records are not published on the public website and are accessible only through the authorised Growth Dashboard account.

Passwords, cards and bank details

Premium account passwords are handled by Vicani's secure authentication provider. Vicani does not store readable account passwords. Card and bank-payment details entered during checkout are handled by Paystack; Vicani records the information needed to verify and support the transaction, but does not store your full card number, PIN or online-banking credentials.

Why we use information

• To respond to enquiries and prepare requested services.
• To understand which service pages and contact routes lead to genuine engagement.
• To initialise and verify payments, create accounts and control paid access.
• To provide support, investigate errors, prevent misuse and protect the website.
• To maintain financial, contractual and operational records.
• To meet lawful obligations and establish or defend legal claims.

Legal bases and sharing

Depending on the situation, processing may be necessary to take steps at your request, perform a contract, comply with a legal obligation, pursue a legitimate operational or security interest, or act on your consent. Information may be shared only as reasonably necessary with payment, authentication, hosting, communications and professional-service providers, or with a competent authority where lawfully required.

Retention and international processing

Vicani retains personal information only for as long as reasonably required for the service, account access, payment records, security, disputes and applicable legal obligations. Some service providers may process information outside Nigeria under their own safeguards and applicable data-protection obligations.

Cookies and sessions

The premium area uses essential, secure session cookies to keep signed-in members authenticated. These cookies are required for account access and are not described as advertising cookies. Campaign tags may be held temporarily in browser session storage so a later service action can be attributed during the same browsing session. This attribution does not require an advertising cookie, collect referrer history or contain the visitor's form answers.

02

Website & account terms

Independent service provider

Vicani Multimedia Ltd and Vicani Edu Consult are independent service providers. They are not NOUN, NYSC, WAEC or NECO, do not control those institutions or their portals, and do not replace official institutional information. Users must verify current requirements, fees, deadlines and decisions with the responsible institution.

Account responsibility

A premium account is for the registered user only. You must provide accurate information, protect your password, avoid sharing access and notify Vicani promptly if you suspect unauthorised use. Vicani may suspend access connected to fraud, account sharing, security threats, payment reversal or serious misuse while the matter is reviewed.

Study content and academic integrity

Vicani study guides and practice materials are independently authored resources for private study. Unless clearly identified as an official external link, they are not official NOUN publications or handouts and are not endorsed by NOUN. Users must not use Vicani services to obtain answers during a live graded assessment, impersonate another learner, reproduce protected material unlawfully, resell access or distribute premium content.

Information and service limits

Vicani works to keep its information and services useful and available, but institutional rules, third-party portals and external services can change without Vicani's control. Vicani does not guarantee admission, grades, graduation, mobilisation, portal availability, campaign performance, commercial results or approval by any authority.

Project-specific terms

Construction, consultancy, creative-media and advertising work is governed by the written scope, quotation or agreement accepted for that engagement. Where those documents conflict with general website information, the project-specific document governs that project.

03

Payment & refund policy

Checkout and activation

The price, access period and service description shown at checkout apply to the selected digital plan. Study Hub access begins after Paystack confirms the exact payment and the account is created. A payment screenshot alone does not establish successful payment or entitlement to access.

Payment records

Keep the Paystack reference and the email used at checkout. Vicani may require this information to trace a transaction. Never send a card number, PIN, one-time password or online-banking credential to Vicani support.

Refund review

Duplicate charges, confirmed payment errors, unauthorised transactions and cases where paid access could not be provided will be reviewed using Vicani and payment-provider records. Refund eligibility is assessed according to the facts, service status, any content or access already supplied, the applicable written scope and legal obligations. This policy does not promise an automatic refund for a change of mind after a digital service has been activated or work has begun.

Where a refund is approved, it will be returned through an appropriate traceable payment channel. Processing time can depend on Paystack and the customer's bank. Custom construction, consultancy, media and advertising payments follow the cancellation and refund terms in the accepted quotation or agreement.

04

Advertising terms

Advertising packages are starting offers. Placement dates, channels, creative responsibilities, review rounds and final charges are confirmed in writing before payment. Vicani may reject or remove material that is misleading, unlawful, unsafe, discriminatory, infringing or likely to damage the platform or its audience.

Paid placements are identified as advertising or sponsored content where appropriate. Acceptance of a campaign does not amount to Vicani's independent endorsement of the advertiser. Vicani does not guarantee virality, reach, clicks, enquiries, sales or another commercial result.

05

Your rights & policy contact

Subject to applicable conditions and lawful exemptions, data subjects may ask to be informed about processing, request access or correction, seek deletion or restriction, object to certain processing, withdraw consent where consent is relied upon, request portability where applicable, and complain to the Nigeria Data Protection Commission.

For payment support, include your name, payment email, reference and a description of the issue. Do not include passwords, OTPs, PINs or full card details.